Privacy Policy

What Personal Data We Collect

We collect several types of information to provide and improve our services:

• • Contact Information: Name, email address, phone number, and company name when you submit inquiries through our contact forms
• • Technical Information: IP address, browser type, device information, operating system, and referring URLs
• • Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
• • Communication Records: Content of messages you send us through contact forms or email correspondence

How Data Is Collected

We collect information through various methods:

• • Direct Submissions: Information you provide when filling out contact forms, submitting inquiries, or requesting quotes
• • Cookies and Tracking: Automated collection through cookies, web beacons, and similar technologies as detailed in our Cookie Policy
• • Analytics Services: Third-party analytics tools that help us understand website traffic and user behavior
• • Server Logs: Automatic logging of technical information when you access our website

Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• • Consent: You have given explicit consent for processing your personal data for specific purposes
• • Contractual Necessity: Processing is necessary to fulfill our services or respond to your inquiries
• • Legitimate Interests: Processing serves our legitimate business interests, such as improving our services and website security
• • Legal Obligations: Processing is required to comply with applicable laws and regulations

Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Contact form submissions and inquiry data are typically retained for 36 months unless you request earlier deletion. Technical and analytics data may be retained in aggregated, anonymized form indefinitely for statistical purposes.

How We Use Your Personal Data

Your information is used for the following purposes:

• ✓ Service Delivery: Responding to your inquiries, providing quotes, and delivering testing services
• ✓ Communication: Contacting you regarding your requests, service updates, or important announcements
• ✓ Website Improvement: Analyzing usage patterns to enhance user experience and website functionality
• ✓ Security: Protecting against fraud, unauthorized access, and other security threats
• ✓ Legal Compliance: Meeting regulatory requirements and responding to legal requests

Data Sharing With Third Parties

We do not sell your personal data. We may share information with:

• • Service Providers: Third-party companies that help us operate our website and deliver services (hosting providers, email services, analytics platforms)
• • Business Partners: Trusted partners who assist in providing testing services, under strict confidentiality agreements
• • Legal Authorities: When required by law or to protect our rights, property, or safety

All third parties are contractually obligated to protect your data and use it only for specified purposes.

Marketing Communications

We do not send unsolicited marketing emails. If you have provided your contact information for specific inquiries, we may follow up regarding your request. You can opt out of any future communications by contacting us or using unsubscribe links where applicable.

Analytics and Website Improvement

We use analytics tools to understand how visitors interact with our website. This information helps us improve navigation, content, and overall user experience. Analytics data is typically aggregated and anonymized, making individual identification impossible.

Security Measures in Place

We implement comprehensive security measures to protect your personal data:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard protocols
• Secure Data Storage: Personal information is stored on secure servers with restricted access
• Regular Security Audits: We conduct periodic reviews of our security practices and systems
• Employee Training: Staff members are trained on data protection best practices and privacy requirements

Data Encryption and Storage

All sensitive personal data is encrypted both in transit and at rest. We use industry-standard encryption algorithms to ensure your information remains confidential. Our data storage facilities employ physical and digital security measures including firewalls, intrusion detection systems, and access controls.

Access Controls and Monitoring

Access to personal data is strictly limited to authorized personnel who require it to perform their job functions. All access is logged and monitored. We maintain detailed audit trails to track who accesses data and when.

Breach Notification Procedures

In the unlikely event of a data breach that affects your personal information, we will notify affected individuals and relevant authorities within 72 hours as required by applicable data protection regulations. We will provide information about the nature of the breach and steps taken to address it.

Right to Access Personal Data

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

Right to Rectification and Erasure

If you believe any information we hold about you is inaccurate or incomplete, you have the right to request corrections. You also have the right to request deletion of your personal data, subject to certain legal exceptions (such as data required for legal compliance or legitimate business purposes).

Right to Data Portability

You can request to receive your personal data in a portable format or request that we transfer it directly to another service provider where technically feasible.

Right to Object to Processing

You have the right to object to certain types of data processing, including processing for direct marketing purposes or processing based on legitimate interests. We will honor such requests unless we have compelling legitimate grounds to continue processing.

How to Exercise These Rights

To exercise any of these rights, please contact us through our contact form or email us at info@te-st-bench.com . Please include the following in your request:

• → Your full name and contact information
• → Description of the specific right you wish to exercise
• → Any relevant details that will help us locate your information

We may need to verify your identity before processing your request to protect your privacy and security.